1. Create your account
Open the app, choose register, and enter your correct name, phone number, email address, username, and password.
Mobile user guide
How to use the iPayConnect mobile app.
This guide explains the everyday member workflow. It is for learning only; account actions are completed inside the secure iPayConnect app.
Quick overview
The app helps you follow your society account without confusion.
Use it to register, join a society, see your account balance, submit requests, apply for loans, check repayment history, read messages, and download approved documents.
Your society administrator still reviews items that require approval. The app makes the process easier to submit and easier to track.
Start
Register, login, and complete your profile.
2. Verify your details
Follow any verification prompts and make sure your email and phone details match your society records.
3. Complete your profile
Add profile information and next-of-kin details where requested. This helps society admins identify your account correctly.
4. Login securely
Use your username and password. If you forget the password, use the password reset option from the login screen.
Societies
Join your cooperative society.
Browse available societies
Open the societies area and search for the cooperative you belong to or want to join.
Submit a join request
Review the society details and send your request. Use the same identity details your society expects.
Wait for admin approval
Your request may remain pending until the society administrator confirms your membership.
Return to your dashboard
After approval, your society and account information will appear in your member dashboard.
Wallet and balances
Understand your account screen.
Account balance
Shows your available society account balance based on approved records.
Share capital
If your society uses share holdings, you can view your share capital details from the wallet area.
Savings products
Special savings appear separately from ordinary balance records where your society has configured them.
Transaction history
Use transaction history to review contributions, repayments, withdrawals, and balance adjustments.
Contributions
Submit a contribution request.
Choose contribution type
Select whether the payment is for account balance, savings, or loan repayment if those options are available.
Enter amount and date
Provide the amount paid and the correct transaction date so society records match your payment evidence.
Add reference and receipt
Enter bank transfer reference, teller number, or other deposit details. Upload the receipt where required.
Track approval
The request stays pending until an admin approves or rejects it. Approved items update your records.
Loans
Apply, guarantee, and repay loans.
Apply for loan
Select a society, review available loan products, enter the requested amount and duration, then submit.
Guarantor requests
If someone names you as guarantor, review the request carefully before accepting or rejecting it.
Loan history
View active, approved, paid, and historical loan records, including outstanding loan balance where available.
Loan repayment
Submit repayment evidence with the right amount, date, and transaction reference so the admin can approve it.
Withdrawals
Request withdrawals and follow status.
Open withdrawal request
Choose the withdrawal area and confirm your society account details.
Enter requested amount
Use an amount allowed by your society rules and available balance.
Submit for review
The request goes to society administration for approval or rejection.
Check status
Return to withdrawal status to see pending, approved, or rejected requests.
Documents and messages
Stay informed by your society.
Society documents
View documents your society administrator has made available to members.
Messages
Read messages sent by administrators, including announcements and direct member communication.
Marketplace
Browse society or platform marketplace products where enabled and follow purchase request status.
Reports
Use transaction and account history screens to confirm your own records.
Security
Keep your iPayConnect account safe.
Use your own account
Do not share your password or ask someone else to submit requests with your login.
Review details before submitting
Wrong amounts, dates, or loan selections may delay admin approval.
Logout on shared devices
Always logout when using a phone that other people can access.
Contact your society admin
If your balance or request status looks wrong, contact your society administrator with your transaction reference.